What can I do if I'm not getting any notifications?


Note

It may take up to 30 seconds from when a new comment, message, or thread is updated until you receive your notification.

If Twist is running in the foreground on any of your devices, you won’t receive notifications.

Are you having trouble with your notifications? Try out these troubleshooting steps and you’ll have your notifications pop-up in no time.

Make sure Twist notifications are enabled for your device

  1. Open the Settings app.
  2. Scroll down the app list and select Twist.
  3. Tap Notifications.
  4. Make sure Allow Notifications is toggled on.
  5. Select the notification types you’d like to see pop up.

Make sure your Twist is up to date

  1. Click your team icon in the top-left corner of Twist. A dropdown menu will appear.
  2. If a new version is available, you'll see a teal dot in the bottom-right corner of the dropdown menu.
  3. You can make your Twist update to the newest version by using the keyboard shortcut Command + R (for macOS) or F5 (for Windows).

FAQ

I've enabled notifications, but I'm still not getting any. What else can I try?

Here are a few things you can try to get your notifications working:

  • Make sure you’re not snoozing. Notifications won’t show up when Snooze is turned on.
  • Check if Time Off is turned off. If you’ve enabled Time Off, Twist won’t send you any notifications.
  • If you’re not getting a notification for a group message, make sure you haven’t muted it.
  • Make sure your device is not in low power mode or running a battery saver app.
  • Disable programs like Clean Master and other blocker apps which prevent notifications from popping up.

If these steps don't fix your issues with receiving notifications, please contact our Customer Experience team